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Fiber Clay Saucer for Pots & Planters
Fiber Clay Saucer for Pots & Planters
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Fiber Clay Saucer for Pots & Planters
Overview:
Enhance the functionality and elegance of your pots and planters with our Fiber Clay Saucer, specially designed to catch excess water and protect surfaces. Made from a durable blend of clay and natural fibers, this saucer complements your planters with a sleek, modern look while offering practical drainage support.
Features:
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Material: High-quality fiber clay—lightweight yet robust
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Finish: Smooth matte surface with natural cement tone
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Durability: Weather-resistant and suitable for both indoor and outdoor use
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Design: Low-profile round shape that fits a wide range of pots
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Function: Prevents overwatering and protects floors and surfaces
Shipping Policy
Shipping Policy
At Plants Xpert, we believe that bringing nature into your home should be a seamless and refreshing experience. Because we deal with living organisms and fragile garden accents, we take extra care to ensure your "green cargo" arrives in peak condition.
1. Delivery Areas
We currently provide specialized delivery services across the United Arab Emirates (UAE), including:
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Dubai & Abu Dhabi
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Sharjah, Ajman, & Umm Al Quwain
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Ras Al Khaimah & Fujairah
- Allover United Arab Emirates
Note: For international inquiries regarding non-living decor (pots/planters), please contact our support team at info@plantsxpert.com for a custom quote.
2. Shipping Timeline
We aim to get your garden essentials to your doorstep as quickly as possible.
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Order Handling Time: 1–2 business days (MON-FRI).
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Transit Time: 2–4 business days (MON-FRI).
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Delivery Charges: FREE Shipping.
- Order Cut-off Time: 5PM
3. The "Green Leaf" Handling Process
Unlike standard parcel delivery, our plants are transported in climate-controlled environments (where applicable) and secured to prevent soil spillage or leaf damage.
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Live Plants: Our team inspects and waters every plant right before it leaves our nursery.
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Fragile Decor: Pots and planters are double wrapped in protective eco-friendly packaging to prevent cracks or chips during transit.
4. Scheduling Your Delivery
Once your order is placed, you will receive a confirmation. Our logistics partner or in-house delivery team will contact you via WhatsApp or Phone to coordinate a delivery window that fits your schedule.
5. Receiving Your Order
To ensure the health of your plants, we recommend being present at the time of delivery.
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Inspection: Please inspect your plants and pots upon arrival. If you notice any significant damage during transit, please inform the delivery personnel immediately or contact us within 24 hours.
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Unpacking: We recommend unpacking your plants immediately and giving them a light misting or drink of water to help them acclimate to their new home.
6. Incorrect Address & Re-Delivery
Please ensure your delivery address and contact number are accurate. If a delivery fails due to an incorrect address or the recipient being unreachable, a re-delivery fee of AED 50 may apply.
7. Tracking Your Order
You can track the status of your "green delivery" by logging into your account or by contacting our customer service team:
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Phone/WhatsApp: +971 52 533 2545
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Email: info@plantsxpert.com
8. Company Information
This website is owned and operated by Plants Xpert, a trading name of:
Company Name: LAKE GARDEN LANDSCAPE L.L.C
Trade License Number: 1039803
Registered Address: Marasi Dr - Business Bay - Dubai - United Arab Emirates
Email: info@plantsxpert.com
Phone: +971 52 533 2545
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM
Plants Xpert operates in accordance with the applicable laws and regulations of the United Arab Emirates.
Return & Refund Policy
Return & Refund Policy
1. Live Plants – 24-Hour Freshness Guarantee
Live plants are natural, living items and require proper care.
Eligibility for Replacement or Credit
If your plant arrives:
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- Damaged
- Wilted beyond recovery
- Diseased
You must notify us within 24 hours of delivery.
How to Report
Send clear photos of:
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- The plant
- Packaging
- Contact us via:
- Email: info@plantsxpert.com
- WhatsApp: +971 566864375
Resolution
After verification, we will provide:
A free replacement, OR
Store credit, based on your preference
Important Conditions
Claims after 24 hours will not be accepted
No refund/replacement for damage caused by:
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- Improper watering
- Lack of sunlight
- Extreme temperature exposure
- Neglect after delivery
2. Pots, Planters & Non-Living Items
We offer a 7-day return policy for non-perishable items.
Return Conditions
Item must be:
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- Unused
- In original packaging
- In the same condition as received
Change of Mind Returns
Customer is responsible for:
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- Return shipping cost, OR
- Collection fee of AED 50
Damaged Items
If item arrives damaged or broken:
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- Report immediately upon delivery
- Eligible for replacement at no cost
3. Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards
Clearance or sale items
Reported/used plants after delivery
Custom-made or personalized orders
Installed landscaping or garden services
4. Refund Process
Inspection & Approval
Returned items are inspected upon receipt
You will be notified of approval or rejection
Refund Method
Refund will be issued via:
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- Original payment method (Credit/Debit Card), OR
- Store credit (if preferred)
Processing Time
Refunds are processed within 10 business days
Bank processing times may vary
5. Order Cancellation
Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible
6. Contact Information
Plants Xpert
(Trading Name of LAKE GARDEN LANDSCAPE L.L.C)
Trade License No.: 1039803
Address: Marasi Dr - Business Bay - Dubai - United Arab Emirates
Email: info@plantsxpert.com
Phone / WhatsApp: +971 52 533 2545
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM
7. Legal Compliance
Plants Xpert operates in accordance with the laws and regulations of the United Arab Emirates, including consumer protection and e-commerce guidelines.
- FAST SHIPPING
- 7-10 DAY REFUND
- 100% SECURE CHECKOUT
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