Shipping Policy

At Plants Xpert, we believe that bringing nature into your home should be a seamless and refreshing experience. Because we deal with living organisms and fragile garden accents, we take extra care to ensure your "green cargo" arrives in peak condition.

1. Delivery Areas

We currently provide specialized delivery services across the United Arab Emirates (UAE), including:

• Dubai & Abu Dhabi

• Sharjah, Ajman, & Umm Al Quwain

• Ras Al Khaimah & Fujairah

• Allover United Arab Emirates 

Note: For international inquiries regarding non-living decor (pots/planters), please contact our support team at info@plantsxpert.com for a custom quote.

2. Shipping Timeline

We aim to get your garden essentials to your doorstep as quickly as possible.

• Order Handling Time: 1–2 business days (MON-FRI).

• Transit Time: 2–4 business days (MON-FRI).

• Delivery Charges: FREE Shipping.

• Order Cut-off Time: 5PM

3. The "Green Leaf" Handling Process

Unlike standard parcel delivery, our plants are transported in climate-controlled environments (where applicable) and secured to prevent soil spillage or leaf damage.

• Live Plants: Our team inspects and waters every plant right before it leaves our nursery.

• Fragile Decor: Pots and planters are double wrapped in protective eco-friendly packaging to prevent cracks or chips during transit.

4. Scheduling Your Delivery

Once your order is placed, you will receive a confirmation. Our logistics partner or in-house delivery team will contact you via WhatsApp or Phone to coordinate a delivery window that fits your schedule.

5. Receiving Your Order

To ensure the health of your plants, we recommend being present at the time of delivery.

• Inspection: Please inspect your plants and pots upon arrival. If you notice any significant damage during transit, please inform the delivery personnel immediately or contact us within 24 hours.

• Unpacking: We recommend unpacking your plants immediately and giving them a light misting or drink of water to help them acclimate to their new home.

6. Incorrect Address & Re-Delivery

Please ensure your delivery address and contact number are accurate. If a delivery fails due to an incorrect address or the recipient being unreachable, a re-delivery fee of AED 50 may apply.

7. Tracking Your Order

You can track the status of your "green delivery" by logging into your account or by contacting our customer service team:

• Phone/WhatsApp: +971 52 533 2545

• Email: info@plantsxpert.com