Privacy Policy

At Royal Plants Expert, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website or place an order, we may collect the following personal information:

Full name

Email address

Phone number

Shipping and billing address

Payment details (securely processed through trusted payment gateways)

Order history and preferences

We may also collect non-personal data such as:

IP address

Browser type and device information

Pages visited and browsing behavior (for analytics)

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders

Communicate regarding order status, support, or updates

Send promotions, offers, or newsletters (only with your consent)

Improve website performance, usability, and customer experience

3. Sharing of Information

We do not sell, rent, or trade your personal information. We only share it with:

Delivery partners, to ensure successful delivery of your orders

Payment processors, to handle transactions securely

Government or legal authorities, when legally required

All third-party partners are obligated to maintain the confidentiality and security of your data.

4. Data Security

We implement strict technical and organizational safeguards to protect your personal data. Sensitive information, including payment data, is encrypted and processed through PCI-compliant payment gateways. We do not store full payment details on our servers.

5. Cookies

Our website uses cookies to:

Enhance your browsing experience

Remember user preferences

Collect anonymous analytics to improve functionality

You can disable cookies through your browser settings, though some features may not work as intended.

6. Your Rights

You have the right to:

Access or correct your personal information

Request deletion of your data (in accordance with our record-keeping policies)

Opt out of marketing communications at any time

To exercise these rights, contact us at info@plantsxpert.com.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@plantsxpert.com
Phone: +971 56 686 4375
Location: Office 105, First Floor, Grand City Mall , Same Building, Al Quoz 4, Dubai, United Arab Emirates