FAQ
What types of products do you offer?
At Plants Xpert, we are passionate about providing a diverse range of high-quality gardening products. Our offerings include organic potting soil and pH-boosting soil conditioners, all designed to promote healthy plant growth and vibrant blooms. Whether you're an indoor plant lover or an outdoor gardening enthusiast, we have the perfect products for you!
How do I ensure my plants thrive with your products?
Our products are crafted with natural ingredients to ensure optimal drainage, moisture retention, and nutrient availability. To help your plants thrive, we recommend following the specific care instructions for each type of plant and using our soil products as directed. With the right care and our exceptional products, your garden will flourish!
What is your return policy for live plants?
We understand that live plants can be delicate. Returns are accepted only if the product arrives damaged, defective, or incorrect, or if the plant is dead on arrival. We want to ensure your satisfaction, so please inspect your order upon delivery and contact us within 24 hours if there are any issues.
How long does shipping take?
We process all orders within 24 hours on business days. Once processed, standard delivery within the UAE typically takes 1-3 business days. We strive to get your gardening essentials to you as quickly as possible, so you can start planting and nurturing your green space!
Do you offer free shipping?
Yes! We offer free delivery on all orders above AED 299. For orders below that amount, a flat delivery fee of AED 40 applies. We believe that getting your gardening supplies should be as convenient and affordable as possible!
Can I cancel my order?
Orders can be canceled within 12 hours of placement, provided they haven’t been shipped. Once dispatched, we are unable to cancel or modify your order. If you have any concerns, please reach out to us as soon as possible!
How can I contact customer support?
If you have any questions or need assistance, our dedicated support team is here to help! You can reach us via email at info@plantsxpert.com or by phone at +971 56 686 4375. Our business hours are Monday to Friday, from 8:00 AM to 5:00 PM.
What should I do if my order arrives damaged?
We take great care in packaging our products, but if you do receive a damaged or incorrect item, please contact us immediately. Claims for damage or missing items must be reported within 24 hours of receiving your order, and we’ll work to resolve the issue promptly!
Are your products suitable for both indoor and outdoor gardening?
Absolutely! Our products are designed to cater to both indoor and outdoor gardening enthusiasts. Whether you're nurturing houseplants or cultivating a vibrant garden, our organic potting soil and soil conditioners will help you achieve the best results!
Store Name : Plants Xpert
Company Name : LAKE GARDEN LANDSCAPE L.L.C
License Number : 1039803
Support Email : info@plantsxpert.com
Phone Number : +971 566864375
Business Hours : Monday-Friday | 8:00 AM- 5:00 PM
Business Address : Marasi Dr Business Bay, Dubai ,United Arab Emirates
